Complaints or Compliments

We want to hear what you think of the services that are provided in this area. Your concerns, compliments and complaints provide us with valuable information that helps us to improve our service. We monitor and regularly review all feedback so that we can target our improvement work.

Pausing the NHS complaints process

Due to the ongoing COVID19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process which would allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID19.

This means that you can still raise a concern or make a complaint in the usual ways, using the contact details below. However, all complaints once received and logged will remain open until further notice, unless an informal resolution can be achieved, or if you choose to withdraw your complaint. If you have a new complaint, please email the Patient Advice and Complaints Team at scwcsu.palscomplaints@nhs.net or you can call on 0300 123 6258 for advice.

The CCG’s complaints, compliments and concerns Policy provides details on how we will deal with complaints and concerns raised by members of the public and patients in usual circumstances. For those individuals who already have an open complaint with the CCG, we will endeavour to complete the investigation as soon as possible, but if it requires any clinical investigation or information from third party NHS organisations then this will also be paused until further notice.

Please note that of 26 March, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.

If you have a complaint, you can contact the Complaints Manager on 0300 123 6258. Alternatively you can email here.

The CCG’s complaints, compliments and concerns Policy provides details on how we will deal with complaints and concerns raised by members of the public and patient.

Handling NHS Complaints Policy

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