NHS e-Referral Service

If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment with NHS e-Referral Service.

Most services are available via NHS e-Referral Service. You can choose the date and time of your appointment and your GP may be able to book your appointment there and then.

For more information, please view the Patient guidance to booking your appointment online.

However, you have the right to think about your choices, compare different options and book your appointment at a later stage. If so, you’ll be given an appointment request letter, which includes your unique booking reference number, NHS Number and a list of hospitals or clinics to choose from. In addition you'll be given a password, which allows you to book your appointment via NHS e-Referral Service either by logging into NHS e-Referral Service online or over the phone using The Appointments Line 0345 6088888.


Patient guidance to booking your appointment online

Download the guide below


What does the NHS e-Referral Service mean for me?

As well as giving you a choice of hospital, date and time for your appointment, the NHS e-Referral Service will also give you the ability to:

  • plan and manage around your existing appointments, if you are currently undergoing treatment
  • fit your treatment in with your other commitments, at home and at work
    choose appointments that fit with your carer's schedule
  • check the status of your referral and to change or cancel your appointments easily over the phone or on the internet.

For more information please, visit the the NHS e-Referral website.