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Featured Tuesday, Jul 10 2018

NHS commissioners launch online survey as part of the big conversation around urgent care

NHS East Berkshire Clinical Commissioning Group (CCG) launches an online survey as part of its drive to engage with local people about what matters to them when they require urgent care. The survey will run from 10 July – 6 August.

East Berkshire Community No Type

Urgent care services are for people who have an injury or illness that needs attention the same day, but it is not life-threatening or life changing. These services are currently provided by a number of health professionals, including GPs, nurses, paramedics, pharmacists and others.

The CCG has had a busy few weeks talking to over 280 local people at meetings, online via two ‘Cover It Live’ sessions and by visiting local community groups. These early conversations are designed to ensure that patients and local residents are involved from the beginning in influencing how services should be developed.

The survey launches the second phase of the ‘Big conversation’ around urgent care. The survey has been designed to give local people an idea of some of the things we have heard already and test their views.

The survey can be accessed by using the following link:
https://your-voice-matters.eastberkshireccg.nhs.uk/communications/the-big-conversation/

The insights from these conversations and the survey will inform what services could look like in the future.

Dr Adrian Hayter, Locality Lead for Windsor, Ascot & Maidenhead, said: “It’s really important for local people to be part of this journey to help us transform the future of urgent care in East Berkshire. We need local people to share their experiences and tell us what matters to them when they have an urgent care need.

He added: “I would like to reassure the people of East Berkshire that their feedback will be taken into account in developing options for the future. If we need to proceed to a formal consultation stage before making any changes, we will do so later in the autumn.”

More information can be found on the East Berkshire CCG website: https://www.eastberkshireccg.nhs.uk/our-work/transforming-urgent-care-services/