Transforming Urgent Care Services

Your views matter - be part of the conversation and help us influence the shape of urgent care services

The video below (presented by Dr William Tong, Clinical Chair of East Berkshire CCG) describes what we mean by urgent care, outlines what we are doing and why we are having these conversations, the challenges we are facing and how you can help to shape the future of urgent care services.

Be part of the 'Big Conversation'

We have a number of opportunities for you to get involved and take part in the conversation.

Complete our online survey

The survey launches the second phase of the ‘Big conversation’ around urgent care. The survey has been designed to give local people an idea of some of the things we have heard already and test their views.

The survey will run from 10 July – 6 August.

The survey can be accessed by using the following link:

The 'Big Conversation' update

We have held a number of events and have been visiting local community groups to speak to people. So far, we have spoken to over 300 people.

We have also held two online Cover It Live sessions.

Our online Cover It Live session took place on 27 June, you can view the discussion here

Our Cover It Live session took place on Thursday 21 June, you can see the conversation here


In East Berkshire we have some exciting opportunities to improve the way that health and care is delivered to residents across Slough, Windsor, Maidenhead, Ascot and Bracknell.

Our aim is to work with local people to design changes that make sense for patients, communities and the taxpayer.  The CCG knows that the population needs and issues are different in each of our localities, so we will have conversations in local areas about what needs to change.

The first in a series of conversations will focus on what happens if you have an urgent health need or concern.  We want to understand what is important to local people about urgent care services.

Urgent care services are for people who have an injury or illness that needs attention the same day, but it is not life-threatening or life changing. These services are currently provided by a number of health professionals, including GPs, nurses, paramedics, pharmacists and others.

We will be speaking to those who use urgent care and those most likely to be affected by any changes.  We will then review everything that we have heard and will use the feedback to develop our proposals going forward.  Should we come to the conclusion that we need to develop proposals for major service change we would put these proposals forward for public consultation later in the summer.

We have published an Issues Paper  to provide information to support you to take part in the conversations about urgent care and sets out a number of challenges faced by the NHS locally.

The CCG has a good track record of improving local services which impact positively on health outcomes for patients.  Examples of this are;

  • commissioning a new stroke service which has improved waiting times for people requiring urgent treatment
  • providing weekend and evening appointments in general practice, giving residents increased access
  • commissioning an improved NHS 111 service with more clinical assessment and advice

We need to understand your views to improve the local NHS even more.